*** Current turn around time is 2 weeks from order placement to shipment***

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Terms & Conditions

Our current processing time from order placement to shipping is 2 weeks, unless you are ordering a Keepsake Box, in which case turn around time is 4 weeks. If an order is urgent we suggest contacting us at hello@thisoldlove.com to see if we can meet your timeline. 

All products from This Old Love are not designed to be played with by children. They are decorative pieces and may break if not handled with care.

Our products are custom made to order. For this reason we do not refund or exchange due to a customer changing their mind.

This Old Love will gladly arrange a replacement due to a fault by us such wrong colour or incorrect spelling. When an item is faulty due to a wrong selection made by the customer, they will need to purchase a new one.

If an item arrives damaged please take photos of packaging and item, then email pictures so we can organise a replacement.

All emails regarding replacements are to be sent to hello@thisoldlove.com

Being a natural material each piece of wood is subject to variances from piece to piece, and any variation that may exist in either colour or grain is normal. These natural variations contribute to the beauty of your keepsake, as no two pieces will ever be the same

Shipping

This Old Love is not responsible for delays due to postage. All orders are sent via courier unless otherwise specified. Delivery times are determined by their schedules.

Cancellations

Due to the custom nature of our products This Old Love is unable to accept cancellations unless there are extenuating circumstances. If your order is not yet designed or cut there will be $5 administration fee. If your order has been designed but not yet cut there will be a fee of 50% of your order value. If your order has been designed and cut unfortunately cancellation is not possible. 






 

 

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