Terms & Conditions

All products from This Old Love are not designed to be played with by children. They are decorative pieces and may break if not handled with care.

Our products are custom made to order. For this reason we do not refund or exchange due to a customer changing their mind.

This Old Love will gladly arrange a replacement due to a fault by us such wrong colour or incorrect spelling. When an item is faulty due to a wrong selection made by the customer, they will need to purchase a new one.

If an item arrives damaged please take photos of packaging and item, then email pictures so we can organise a replacement.

All emails regarding replacements are to be sent to hello@thisoldlove.com


This Old Love is not responsible for delays due to postage. All orders are sent via regular mail with Australia Post. Delivery times are determined by their schedules.

Our current processing time from order placement to shipping is 2-3 weeks. If an order is urgent we suggest contacting us at hello@thisoldlove.com to see if we can meet your timeline.